LEGAL / TERMS / DISCLAIMER

1. Legal Disclaimer

EnergyCymru is a renewable energy installation company providing solar PV, battery storage, heat pumps, insulation and energy efficiency solutions for domestic and commercial properties.

In addition to installation services, EnergyCymru also offers optional independent Home Health Checks and audit services for customers who wish to review existing installations.

Audit assessments are provided for informational purposes only. They do not constitute certification, regulatory approval or legal, technical or structural engineering advice.

Any observations or recommendations made within audit reports are based on visible conditions at the time of assessment and documentation supplied by the customer.

2. Scope of Service

Installation Services

Our installation services may include:

• Design and installation of renewable energy system
• Commissioning and system testing
• Certification and handover documentation
• Warranty and aftercare support
  

All installations are delivered in line with recognised industry standards and applicable accreditation requirements.

Audit Services

Our audit services are limited to:

• Visual, non-intrusive assessments
• Documentation review
• Identification of potential defects or risk indicators
• Highlighting missing information or concerns
• Outlining appropriate next steps
  

Audit services do not include:

• Intrusive investigations
• Structural assessments
• Certification of PAS 2030, PAS 2035 or MCS compliance
• Issuing warranties or guarantees for third-party work
  

Validation of third-party documentation accuracy

3. No Legal Advice Statement

EnergyCymru does not provide legal advice or act as a legal representative.

Any references to consumer rights, complaint pathways or escalation routes are provided as general guidance only. Customers are responsible for obtaining independent legal advice where required.

4. Certification and Compliance Statement

EnergyCymru operates as a renewable energy installer and provides certification for works it installs where applicable.
For audit services only, EnergyCymru does not act as:

• A PAS 2030 assessor
  
• A PAS 2035 Coordinator
  
• A TrustMark inspector
  
• A government auditor
  
• A technical monitoring agent
  

Audit reports do not constitute formal compliance certification under any scheme or regulatory body.

5. Liability Statement

Audit findings are based solely on visible and accessible evidence at the time of assessment.

Areas not safely accessible, including behind walls, within cavities, beneath flooring or concealed systems, cannot be assessed.

EnergyCymru will not be held liable for:

• Actions or inactions of third-party installers
  
• Decisions made by warranty providers or certification bodies
  
• TrustMark, Ombudsman or ADR outcomes
  
• Future deterioration or damage
  
• Failure by the customer to act on recommendations

Liability for audit services is strictly limited to the amount paid for the audit.

Installation liabilities are governed separately by installation contracts and applicable warranties.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information and documentation
  
• Ensuring safe access for installations or assessments
  
• Communicating findings to third parties where required
  
• Following safety and usage guidance provided
  
• Seeking specialist advice where appropriate
  

EnergyCymru does not contact installers, councils, warranty providers or Ombudsman services on a customer’s behalf unless agreed separately in writing.

7. Report Use Policy

Audit reports are written for the customer and may be shared with:

• Installers
  
• Warranty or guarantee providers
  
• Certification bodies
  
• Ombudsman or ADR schemes
  
• Councils or local authorities
  

Reports remain the property of the customer and may not be altered or reproduced for commercial purposes without written consent.

EnergyCymru does not provide expert witness testimony unless agreed separately in writing.

8. Health and Safety Statement

For safety and insurance reasons, audit assessments are non-intrusive.

We do not:

• Undertake roof access
  
• Use ladders beyond safe domestic height
  
• Enter unsafe lofts or confined spaces
  
• Remove insulation, fixtures or panels
  
• Interfere with live electrical systems
  

Any areas that cannot be safely accessed will be noted within the report.

9. Payments, Cancellations and Refunds

Payment

Payment is required at the time of booking unless otherwise agreed.

Cancellations

Remote audits:
Cancellations must be made at least 24 hours in advance.

Onsite audits:
Cancellations must be made at least 48 hours in advance due to scheduling and travel.

Refunds

Refunds may be issued where the above notice periods are met.
No refunds are issued once an assessment or report has been completed.

10. Privacy and Data Handling

EnergyCymru collects only the information necessary to deliver installations or prepare audit reports.

This may include:

• Contact details
  
• Property address
  
• Photographs
  
• Installation documentation
  
• EPC or retrofit paperwork
  

Data is stored securely and used solely for service delivery and communication.
Data is never sold or shared with third parties.

Full details are available in our Privacy Policy.

11. Cookie Notice

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• Improve user experience
  
• Analyse site performance
  
• Track basic analytics
  

Users can disable cookies at any time through their browser settings.